Warranty
We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a one-year warranty from the date of original purchase for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Azzaik.
Important
By submitting a warranty claim, you acknowledge and agree to the following terms:
-
Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
-
If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
-
If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
-
No Refunds or Exchanges: refunds will not be provided nor an exchange for a different item, size or material.
-
Third-party vendor: Items purchased through a third-party vendor (outside of azzaik.com (http://www.azzaik.com) and/or azzaik stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased.
-
Third-party services: Leveraging a third party repair service will void Azzaik’s warranty. Azzaik does not accept warranty claims with post-purchase modifications.
-
Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.
What is the return policy?
For purchases made between November 1 and December 31, 2024, the return window is extended until January 31, 2025. Outside of this period, we offer free 30-day returns for customers our customer worldwide.
Return requirements
-
Items must be in their original condition without signs of wear or damage
-
Items returned by mail must be in all original packaging (tags, box, and pouch included)
-
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set
All below items are non-returnable:
-
Engraved and monogrammed products
-
Earrings used to pierce during a piercing appointment
-
Gift cards
-
Final sale items
Return shipping
Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.